FAQ

Payment methods are as follows:

• Cash on delivery
• Bank transfer
• Credit card payment
• Convenience store advance payment
• Rakuten Pay *1
• Paypay
• atone (pay next month at convenience stores)

[Cash on delivery fee (paid by customer)] *Prices include tax

Less than 33,000 yen: 330 yen fee
Less than 110,000 yen: 550 yen fee
Less than 330,000 yen: 880 yen bank transfer fee (paid by customer)

*1 Rakuten Pay <br/>For service details, please visit the official Rakuten Pay page .

atone (pay next month at convenience stores) is a service that allows you to pay immediately and next month. The invoice required for payment will arrive at the beginning of the following month.
Please pay at a convenience store by the 20th.
You can earn 1 point for every 200 yen you spend, which can be used for shopping at atone.
For details about the service, please visit the official atone website .
How to use No paperwork is required. When selecting your payment method, simply select atone, enter your details, and proceed with your purchase.
◆Payment method Please use the postcard invoice to pay at a convenience store.
You can change to the following payment method using the atone smartphone app.
・Loppi/Famiport (convenience stores)
・Automatic withdrawal (bank transfer)
◆Notes ・There is no payment fee. ・A billing fee of 99 yen (tax included) will be charged only in the month of use. ・The fee will be charged by the specified method in accordance with the membership terms and conditions of Net Protections Inc.

We do not accept installment payments. Depending on your credit card, you may be able to set up an installment plan after purchase.

Please check with your card company for details.

Yes, you can. You can specify this on the cart page when placing an order. Please note that this is the screen just before you enter your payment information, such as credit card information.

Unless otherwise specified, your order will be shipped the next business day.

We generally use Yamato Transport. Please note that this may change without notice due to weather or other reasons.

Please check the email sent from the store for the final delivery date and time.

Orders placed before noon on the same day will usually be shipped that day (closed on Saturdays, Sundays, and holidays), and orders placed after that will be shipped the next day. Items that need to be ordered may take some time to arrive.

We deliver products to customers by shipping from our e-commerce site and from each SAVE MY BAG directly managed store.

Due to inventory issues, your order may be shipped in two separate shipments.

Even if the delivery is split into two shipments, the shipping fee will be the same as for one shipment.

"Courier delivery"

Bags and pouches will be delivered by courier.

Nationwide flat rate of ¥660 (tax included) *¥1,320 (tax included) for Hokkaido and Okinawa

Free shipping on orders over ¥11,000 (tax included)

*An additional 660 yen (tax included) will be charged for Hokkaido and Okinawa.

■If you are not at home

If you are not at home on the delivery date, a notice of absence will be placed in your mailbox. Please contact the Yamato Transport office listed on this notice of absence to request redelivery within six days of the shipping date.

If you do not receive your parcel after the storage period (6 days) has expired, the parcel will be temporarily returned to our company. If you would like it re-delivered, you will be charged a separate shipping fee for the re-delivery. If you choose cash on delivery, you will be charged an additional cash on delivery fee. Thank you for your understanding.

The product price includes consumption tax.

As products on the online shop are linked to our stores, they may be out of stock after you order or purchase them.
We apologize for any inconvenience this may cause to our customers, and we appreciate your understanding and cooperation.

Back in stock notification is a service that notifies you when an item is back in stock.
We do not guarantee that the product will be restocked or available for purchase.
Please note that we have limited stock of products, so popular items may sell out quickly.
If you are considering purchasing, we recommend placing your order as soon as possible after receiving the notification.

We provide gift wrapping services.

The product will be sent in an original SAVE MY BAG gift bag with a ribbon.

If you wish, you can add gift wrapping for 330 yen (tax included) on the cart page .

We will prepare gift bags in sizes that fit the bags and accessories you have ordered.

*Please note that you cannot choose the size.

Please contact us by phone or email within 7 days of receiving the product, return it to us with postage paid by you, and we will ship you a replacement product after we receive it.

*If the item is out of stock, we may not be able to exchange it. We will also cover the shipping costs for the replacement item.

*Please be sure to read this before contacting us for returns or exchanges.

Pouches, straps, masks, charms, gift bags, sale items, and outlet items are not eligible for returns or exchanges.

We may not accept returns or payments in the following cases:

○ If the product has been damaged or soiled by the customer, or if there are signs of use

If your contact is made more than 7 days after the product arrives

○ If the item is returned without prior notice

○If the product tag has been removed

○Products not purchased directly from our store

*Please note that the color and texture of the product may differ slightly from the actual product on your browser, monitor, etc.

*Please note that there may be creases due to importing from overseas and storage in the warehouse. These will decrease over time with use. Thank you for your understanding.

*Please note that the position and design of the brand tag may vary depending on the time of arrival.

*If the color of the product differs from the product page and the actual product, we will usually consider it a return due to customer convenience.

Please fill in your name, address, and contact information and return it to us within one week.

Once the product arrives, we will ship the replacement product.

If we are unable to deliver an item that is out of stock, we will refund the full amount.

Please contact us within 7 days of receiving the product.

We will cover the shipping costs and ship a new product as soon as possible.

・In such cases, our contracted shipping company will contact you directly. *Please note that we cannot exchange products that are out of stock, so we will refund you. We will cover any fees incurred in this case.

You will be responsible for the return and exchange fee (※1).

Please contact us by phone or email within 7 days of receiving the product, and return it within 10 days in an unused condition with tags attached and postage prepaid . We will refund the product price minus a return handling fee of 1,100 yen (tax included), or exchange it for another product.

*If an additional fee is incurred for the exchange, payment must be made by cash on delivery or bank transfer. (Please note that the fee will be borne by the customer.)

* We will cover the shipping costs for the replacement product.

*We will process the refund or exchange once we have confirmed the returned item and the handling fee.

*If you have ordered a product with cash on delivery, we cannot accept cancellations after it has been shipped. If you are forced to decline to receive the product, we will charge you the shipping fee for returning the product to our store.
Thank you for your understanding in advance.

1) Customers ordering by cash on delivery or bank transfer

We will transfer the product price minus a return handling fee of 1,100 yen (tax included) to your account. *Bank transfer fees are the responsibility of the customer.

2) Customers ordering by credit card

We will change the credit card amount used to pay the return handling fee of 1,100 yen (tax included) and transfer the fee to our account. After confirming the payment, we will cancel the credit card payment. If the credit card company is unable to cancel the payment, we will transfer the amount deducted for the return, including 1,100 yen (tax included), to your account.

3) Customers who order via convenience store prepayment/Amazon Pay

Please transfer the return handling fee of 1,100 yen (tax included) to our account, and we will process your order after confirming the payment.

※Regarding return handling fees

We will charge a flat fee of 1,100 yen (tax included) for returns, including shipping costs and credit card transaction fees.