FAQ
■Payment
Please find all acceptable payment methods below.
Cash on delivery/Bank transfer/Credit card payment/Convenience store prepayment/
Rakuten Pay *1/ atone (pay next month at convenience stores)*2 / Amazon Pay/PayPay
[COD fee (to be paid by customer)] *Prices include tax
Less than 33,000 yen: Fee 330 yen
Less than 110,000 yen: Fee 550 yen
Less than 330,000 yen: Fee 880 yen
Bank transfer fee (to be paid by customer)
*1 For details about the Rakuten Pay service, please visit the official Rakuten Pay website .
*2 atone (pay next month at convenience stores) is a payment method that can be used immediately and paid the following month. The invoice required for payment will arrive at the beginning of the following month.
Please pay at a convenience store by the 20th.
You will earn 1 point for every 200 yen you spend, and you can use these points towards your shopping at atone.
For details about the service, please visit the official atone website .
◆How to use No paperwork is required. When selecting your payment method, select atone, enter your details and proceed with your purchase.
◆Payment Method: Please use the postcard invoice to pay at the convenience store.
You can change to the following payment method using the atone smartphone app.
・Loppi/Famiport (convenience store)
・Automatic withdrawal (direct debit)
◆Notes ・There is no payment fee ・A billing fee of 99 yen (tax included) will be charged only in the month of use ・The fee will be charged by the specified method in accordance with the membership terms and conditions of Net Protections Inc.
■About shipping
Delivery options
・You can select the desired delivery date.
・Please note that order confirmation, notification of delivery date, and shipping will generally occur on the next business day.
・If the desired delivery date is left blank, we will ship the item as soon as possible.
・We use Yamato Transport as our delivery company.
・We may not be able to meet your request depending on the date of your order and other circumstances.
- Please check the email sent by the shop for the final delivery date and time.
・Normally, orders placed by noon on the same day will be shipped that day (closed on Saturdays, Sundays, and holidays), and orders placed after that will be shipped the next day. For back-ordered items, it may take some time.
In addition, we will deliver products to customers by shipping them from our e-commerce site and from each SAVE MY BAG directly managed store .
Due to inventory issues, your order may be shipped in two separate shipments.
Even if your order is split into two shipments, the shipping fee will be the same as for one shipment.
"home delivery"
Bags and pouches will be delivered by courier service.
Nationwide flat rate of ¥660 (tax included) *Hokkaido and Okinawa: ¥1,320 (tax included)
Free shipping for purchases of ¥11,000 or more (tax included)
*An additional 660 yen (tax included) will be charged for Hokkaido and Okinawa.
■About consumption tax
The product price includes tax.
■ Product inventory status
Since the products in our online shop are linked to our stores, they may be out of stock after you order or purchase them.
We apologize for any inconvenience this may cause our customers, and we appreciate your understanding and cooperation.
■ Regarding restock notifications
Restock notification is a service that notifies you when an item is back in stock.
We do not guarantee that the product will be restocked or available for purchase.
Please note that we have limited stock of certain products, so popular items may sell out quickly.
If you are considering purchasing, we recommend that you place your order as soon as possible after receiving the notification.
■About gift wrapping
Our online shop does not offer gift wrapping.
* We usually ship the product in non-woven fabric.
*If you would like a gift bag, they are sold separately so please purchase from the page below.
[Gift bag purchase page]
https://savemybag.jp/products/original-gift-bag?variant=11799082467371
■Return Policy
*Please be sure to read this before contacting us for returns or exchanges.
Pouches, straps, masks, charms, gift bags, sale items, and outlet items are not eligible for return or exchange.
Returns and payments may not be accepted.
○ If the product has been scratched or soiled while in the customer's possession, or if there are signs of use
If your contact is received more than 7 days after the product arrives
○ If the item is returned without prior notice
○ If the product tag has been removed
○Products not purchased directly from our store
*Please note that the color and texture of the product may differ slightly from the actual product depending on your browser or monitor.
*There may be creases due to importing from overseas and storing in a warehouse. These will decrease over time with use. Thank you for your understanding.
*Please note that the position and design of the brand tag may vary depending on the time of arrival.
■ Regarding product damage, soiling, and mistakes
Please contact us by phone or email within 7 days of receiving the product , return the product with postage prepaid , and we will ship you a replacement product after we receive the product .
*If we do not have the item in stock, we may not be able to exchange it. We will also cover the shipping costs to deliver the replacement item .
■ Regarding returning products
Please fill in your name, address, and contact information and return it to us within one week.
■Delivery of replacement product
Once the product arrives, we will ship the replacement product.
If we are unable to deliver an item that is out of stock, we will refund the full amount.
■ If the product is damaged or scratched due to an accident during delivery
Please contact us within 7 days of receiving the product.
We will cover the shipping costs and ship a new product as soon as possible.
・In that case, we will contact you directly through our contracted shipping company. ※We cannot exchange products that are out of stock, so we will refund you. We will cover the handling fee.
■Returns and exchanges due to customer convenience
You will be responsible for any fees associated with returns and exchanges (※1).
Please contact us by phone or email within 7 days of receiving the product , and return the product within 10 days, unused and with tags attached, with postage prepaid . We will then refund the product price minus a return handling fee of 1,100 yen (tax included) , or exchange it for another product.
*If an additional fee is incurred for the exchange, payment will be made by cash on delivery or bank transfer. (Please note that the fee will be borne by the customer.)
* We will cover the shipping costs for delivering the replacement product .
*We will process the refund or exchange once we have confirmed the returned item and the handling fee.
■ Refund method
1) Customers ordering by cash on delivery or bank transfer
We will transfer the product price minus a return handling fee of 1,100 yen (tax included) to your account. *Transfer fees are to be borne by the customer.
2) Customers ordering with credit card
We will change the credit card amount charged for the return fee of 1,100 yen (tax included) and transfer the fee to our account. After confirming the payment, we will cancel the credit card payment. If the credit card company is unable to cancel the payment, we will transfer the amount deducted from the return fee of 1,100 yen (tax included) to your account.
3) Customers who order via convenience store prepayment/Amazon Pay
Please transfer the return handling fee of 1,100 yen (tax included) to our account, and we will process your order after confirming the payment.
※Return handling fees
We will charge a flat rate of 1,100 yen (tax included ) for returns including shipping costs and credit card transaction fees.
■ Contact Information
Please contact us by email or phone below.
SAVE MY BAG Online Shop
TEL: 0798-75-4400
Email: info@savemybag.jp
Reception hours: 10:00am - 5:30pm (closed on Saturdays, Sundays and public holidays)
Inquiries sent by email outside of business hours will be responded to on the next business day.
*Please be sure to contact us in order to process your request promptly.
Search result preview FAQ https://savemybag.jp/pages/faqs ■Payment Payment methods are as follows. Cash on delivery/Bank transfer/Credit card payment/Convenience store prepayment/Amazon Pay/NP postpayment atone (pay next month at convenience store) *1 Note: Customers who wish to pay by credit card with JCB should select [KOMOJU] on the payment screen. [Cash on delivery fee (customer pays)] *Price excluding tax Less than 30,000 yen - fee 300 yen Less than 100,000 yen - fee 500 yen Less than 300,000 yen - fee 800 yen Bank transfer fee (customer pays) *1 What is atone (pay next month at convenience store)? This is a next month payment that can be used immediately. The invoice required for payment will arrive at the beginning of the following month. Please pay by the 20th at a convenience store. 1 point for every 200 yen spent, and 1 point for every 200 yen spent on atone purchases. Show / Hide Show / Hide Published (Published on 2017/10/21 3:55 JST) Hide Set publication date Template Select the template to use for this page. Template page page send
