How to care for and use the bag
- Both SAVE MY BAG and SMB are made of very light and soft materials, so if you put too much heavy luggage such as a laptop in them, the fabric will stretch and may cause fraying or tears.
-The fabric is not wetsuit material.
・It is not waterproof.
・You can hand wash it in lukewarm water with a small amount of mild detergent. Do not use a washing machine as this may cause the fabric to tear. Drain the water and dry it in the shade until it is completely dry.
- Ballpoint pen ink cannot be removed.
- Waterproof spray may cause deterioration and discoloration of the fabric.
- Do not iron or place near a heat source.
- SATIN fabric is more delicate than regular products and is more prone to staining, so if it does become stained, simply hand wash it in lukewarm water with a small amount of mild detergent.
・Due to the material and stitching, there may be excess threads in the seams or the threads may fray with use. In the unlikely event that fraying occurs, we will repair it.
・If the threads are frayed, please have it repaired as soon as possible. The repair cost will vary depending on the degree of damage to the fabric. Continuing to use the item as is may cause the fabric to tear.
- There may be some creases due to importing from overseas and storage in the warehouse. These will decrease over time with use.
*Please note that we cannot accept returns or exchanges for this reason.
(MISS series)
-Do not attach the strap to the ribbon, but make sure to hang it through the ribbon hole on the side.
- Attaching it to a ribbon may cause the fabric to peel off.
- Applying it to both places will increase the strength.
(BAMBOO)
・The bamboo handle is made from natural bamboo, so the arch may gradually open over time. When storing, please tie the bamboo on both sides with rubber bands or string.
・The screws that secure the handle hardware may become loose with use. If they become loose, please tighten them again with a screwdriver.
・The bamboo part cannot be washed. If it gets dirty, please wash the Lycra part.
・The connecting hardware (the hardware listed above) is sold for ¥550 (tax included) each.
*Shipping will be via Nekopos (shipping fee: ¥350).
*Payment must be made by bank transfer. (Bank transfer fees are to be borne by the customer.)
(CHAING)
・The links of the chain strap can be removed by aligning the slits. In rare cases, the slits may align and the strap may come off during use, but this is not a defect in the product. Thank you for your understanding.
- If you make sure the holes in the links are facing the same direction, they will be less likely to come off.
[About repairs]
・Please bring it to our store or the store where you purchased it, or contact us in advance and send it directly to us.
・At SAVE MY BAG , our products are repaired by professional craftsmen so that you can use them with peace of mind.
・If you purchase a bag from an authorized dealer, you will receive the following warranty card along with the bag.
*Some products such as accessories and pouches are not eligible.
-The repairs include poor stitching and missing parts.
・Repairs for peeling fabric on the bag itself are not eligible for repairs. (Repairs for ribbons are possible.)
・If you have a warranty card, please keep it in a safe place as it will qualify for a discount on repair costs. (If you lose it, we will also accept your purchase receipt.)
[About repair costs]
(Products purchased after April 1, 2025)
- Less than one year after purchase: Free repair
- After one year from the date of purchase: 3,300 yen or 6,600 yen
- No warranty: 9,900 yen
(Note) Outlet products are not eligible for free shipping.
(For purchases made by March 31, 2025)
- Less than three months after purchase: Free repair
- Three months or more after purchase: 3,300 yen or 6,600 yen
- No warranty: 9,900 yen
(Note) Outlet products are not eligible for free shipping.
[Repair process]
1. Repair reception
・Please let us know your inquiry by email (info@savemybag.jp) or phone.
We will let you know the estimated repair cost and the estimated time period for repair.
2. Repair acceptance
・Send the product to us. (If there is a warranty, please be sure to include it.)
*You can also bring it directly to our directly managed stores or the store where you purchased it.
*Shipping costs must be paid by both parties.
3. Estimate
When the product arrives at our company, the repair receptionist will
We will inform you of the official repair details, fees, and storage period.
*Please note that depending on the condition, repair may not be possible.
4. Repair work
Once you have agreed to the information, we will begin repairs.
We will carefully repair your beloved items.
5. Product Delivery
We will contact you once the repair is complete.
Please pay for the repair by cash on delivery.
*Please note that the cash-on-delivery fee (¥330) will be borne by the customer.