Care and use of BAG
・Because both SAVE MY BAG and SMB are made of very light and soft material, if you put too much heavy items such as a personal computer in the bag, the fabric will stretch and cause fraying or tearing of the fabric.
・The fabric is not a wetsuit material.
・It is not waterproof.
・Hand washing is possible with a very small amount of neutral detergent in lukewarm water. Please do not use the washing machine as it may cause the fabric to tear. Drain the water and dry it in the shade.
- Ballpoint pen ink cannot be removed.
・Waterproof spray may cause deterioration or discoloration of the fabric.
・Do not iron or place near a heat source.
・Because of the material and sewing, there is a possibility that there may be excess threads on the seams or frayed threads due to use. In the unlikely event that fraying occurs, we will repair it.
・If the thread is frayed, please send it in for repair as soon as possible. The repair fee varies depending on the condition of the damage to the fabric. If you continue to use it as it is, it may cause the fabric to tear.
・There may be wrinkles from importing from overseas or storage in a warehouse. This will decrease over time as you use it.
*We cannot accept returns or exchanges for this reason. Thank you for your understanding.
・Do not remove the snap button by pulling the handle. Since the entire fabric stretches, it may cause snap damage.
・Please do not attach the strap to the ribbon. If you apply it in both places, the strength will increase.
(MINI MISS CRYSTAL)
・Rhinestones (including wire parts) are very delicate materials, so they may fall off or be damaged due to friction, hooks, or shocks. Please be especially careful not to get it hooked on your clothes. Installation and repair of rhinestones is not possible.
・The rhinestones on the edge of the bag may not be aligned, but this is not a defect.
・Since the bamboo of the handle is natural bamboo, the arch may gradually open over time. When storing, please tie the bamboo from the left and right with rubber or string.
・The screws that fasten the metal fittings of the handle may loosen with use. If it becomes loose, use a screwdriver to tighten it again.
・The bamboo part cannot be washed. When it gets dirty, please wash the lycra fabric partly.
・The chain strap can be removed by aligning the cuts. In rare cases, the cuts may come off when used, but this is not a product defect. Thank you for your understanding.
・SAVE MY BAG will be repaired by a professional craftsman so that you can use the product with peace of mind.
・If you purchase a bag from an authorized dealer, we will provide you with the following warranty card.
*Some products, such as accessories and pouches, are not eligible.
・Repairs include sewing defects and missing parts.
・If you have a warranty, please keep it in a safe place as it will be eligible for a special discount on the repair fee.
[Genuine Japanese product warranty included] *Sale and outlet products are not covered by the 3-month free warranty.
- Free support within 3 months of purchase
- After 3 months
3,300 yen or 6,600 yen (tax included )
[No warranty card] * Parallel products, etc.
5,500 yen or 9,900 yen (tax included )
1. Repair reception
・Please tell us the details of your consultation by e-mail or telephone.
We will inform you about the repair fee and the period of storage.
2. Repair deposit
・Please send the product to us. (If you have a warranty, be sure to enclose it.)
* You can also bring it directly to the directly managed store / purchase store.
*Shipping fee is prepaid on both sides.
When the product arrives at our company, the repair receptionist will
We will inform you about the formal repair details, fees and storage period.
*Repair may not be possible depending on the condition. Thank you for your understanding.
4. Repair work
Once you have accepted our instructions, we will begin the repair.
We will carefully repair your precious items.
5. Product delivery
We will contact you when the repair is complete.
You can choose to pay for the repair by bank transfer or cash on delivery.
Each fee will be borne by the customer.
*Bank transfer account
[Transfer account] Okinawa Bank [Branch name] Miyako branch [Account number] Ordinary: 1841780
[Account name] Yu) Louis Collection Okinawa
*Cash-on-delivery fee: ¥330